Can a Spur IP classification be reviewed or corrected?
Yes. Customers who believe a classification is inaccurate can contact Spur for review. Investigations may include validation of infrastructure ownership, routing characteristics, provider relationships, and other relevant signals.
Similar questions
What does Spur do?
Spur provides IP intelligence that helps organizations identify anonymization technologies to make more informed security, fraud prevention, and trust decisions.
What products does Spur offer?
Spur delivers IP intelligence as bulk daily downloads, through API integration into existing security pipelines, and via real-time session enrichment.
What types of organizations use Spur?
Spur is used by security and threat hunting teams, fraud prevention teams, and trust and safety organizations in cybersecurity vendors, software companies, financial services companies, e-commerce platforms, law enforcement agencies, and organizations that need deeper insight into IP-based activity.
What is the difference between online subscriptions and enterprise tiers?
Our enterprise tiers are specifically designed to provide other businesses with package offerings, robust SLAs, custom volumes, support, commercial licensing, and onboarding. Online subscriptions are designed for smaller teams with lower volume and support needs.
Do you have a confidence score or last seen date?
Spur operates on a "high confidence" only model to reduce the likelihood of false positives ever making it into our data. Our mentality is that our customers should trust us to decide if something is true rather than providing an arbitrary score to constantly adjust higher or lower. Every API request or Monocle session provides the latest true information for that moment in time. On-prem solutions are updated at their purchased cadence (daily or real-time). We actively purge any result that is no longer true and maintain smart age-offs to maintain the most accurate snapshot of data each day.