Knowledgebase
Answers, walkthroughs, and deep dives for Spur customers. Search below, or browse by format or category.
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FAQs
Quick answers to common questions about Spur products and data.
Guides
Step-by-step walkthroughs for integrating and operating Spur products.
Explainers
Deeper dives into concepts, data types, and how Spur works.
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Recently published
What is the best way to evaluate Spur?
Most organizations begin by:
Do you need an NDA or trial agreement for POCs?
Spur doesn't require a trial agreement but is flexible—many customers want one. Spur can sign mutual NDAs and typically turns them around within a day.
How often should we have business review calls?
Spur likes to set up quarterly business reviews to share roadmap information and conduct business reviews, with dates adjustable closer to the meeting.
What does ongoing customer success support look like?
Spur's CSM team sets up recurring cadence meetings to review open support tickets, discuss business decisions, and go over analytics to understand the health of programs. In every cadence meeting, Spur discusses recent releases, what's currently being delivered, plus a general health check.
Is implementation included in the licensing cost or separate?
Implementation and enablement are included as part of the service. Once customers are live, Spur provides enablement materials including walkthroughs.
Does Spur offer a Data Processing Agreement (DPA)?
Organizations requiring a DPA or other contractual privacy documentation should contact Spur's sales or legal team for the most current information.