How do I dispute an incorrect IP or ASN geolocation?
If you believe an IP, CIDR, or ASN is geolocated incorrectly, contact support with the affected IP/CIDR, the location Spur reports, the location you expect, and any authoritative allocation evidence (for example, RIR records). Our research team reviews disputes against observed routing, which can differ from allocation records, before any correction is made.
Similar questions
Can a Spur IP classification be reviewed or corrected?
Yes. Customers who believe a classification is inaccurate can contact Spur for review. Investigations may include validation of infrastructure ownership, routing characteristics, provider relationships, and other relevant signals.
How can Spur help organizations identify fraudulent remote workers without creating unnecessary friction?
The most effective approach is to use multiple signals rather than relying on any single indicator. Organizations can combine IP intelligence, identity verification, onboarding controls, and behavioral analytics to identify suspicious infrastructure patterns while minimizing disruption for legitimate candidates and employees. Spur intelligence can help identify infrastructure patterns, anonymization tools, proxy services, and geographic inconsistencies that may be associated with certain remote-work fraud schemes. Most organizations combine Spur data with additional identity, behavioral, and…
What indicators may suggest a candidate or worker is masking their location?
Potential indicators include repeated VPN usage, residential proxy activity, frequent geographic inconsistencies, remote-access tooling, rapid location changes, and infrastructure patterns inconsistent with the worker's claimed location.
Why isn't traditional IP geolocation enough to enforce geographic restrictions?
Traditional geolocation only identifies where an IP address appears to be located. It does not reveal whether traffic is being routed through a VPN, residential proxy, mobile proxy, or other anonymization service. As a result, users can appear to originate from approved locations while actually operating elsewhere.
Can organizations rely on country-level geolocation alone?
Country-level geolocation remains useful, but it should not be treated as a complete solution. Modern anonymization services allow users to appear in approved countries while operating elsewhere, making additional infrastructure context increasingly important.