Why am I not seeing any data?
Check that your Monocle script is correctly installed, your publishable key is valid, and traffic is reaching your application.
Similar questions
Do you have a confidence score or last seen date?
Spur operates on a "high confidence" only model to reduce the likelihood of false positives ever making it into our data. Our mentality is that our customers should trust us to decide if something is true rather than providing an arbitrary score to constantly adjust higher or lower. Every API request or Monocle session provides the latest true information for that moment in time. On-prem solutions are updated at their purchased cadence (daily or real-time). We actively purge any result that is no longer true and maintain smart age-offs to maintain the most accurate snapshot of data each day.
If Spur identifies a provider such as NetNut, does that mean the traffic originated directly from that provider's customer?
Not necessarily. Proxy ecosystems often involve resellers, downstream providers, SDK operators, and shared infrastructure. A provider label identifies infrastructure associated with the traffic but should not be treated as attribution of a specific end user without additional evidence and investigation.
Does Spur offer downloadable feeds, local deployments, or MMDB-style delivery?
Available delivery methods may vary by product and customer requirements. Organizations with low-latency or high-volume enrichment needs should contact Spur to discuss available deployment and data-delivery options.
How can I download data on all IPv4 and IPv6 addresses?
IP location, routing, and ownership information is produced at the network level and presented into netblocks. Other data such as client fields or service attributions are produced on an individual IP address basis. For our API customer this coverage is automatically merged to produce full IPv4 and IPv6 coverage. For on-prem services, a combination of these two granularities must be used to cover all IP space.
What formats do you offer on-prem data in?
Our API and on-prem solutions default to JSON format. Some on-prem tiers can also be downloaded in mmdb or CSV format. Please see our Exports API for examples of server-side pre-processing or filtering.