Plans, Support & Compliance
41 articles
Evaluation, pricing, onboarding, customer success, privacy, and contracting with Spur.
Do you need an NDA or trial agreement for POCs?FAQSpur doesn't require a trial agreement but is flexible — many customers want one. Spur can sign mutual NDAs and typically turns them around within a day. A Mutual Non-Disclosure Agreement template is listed on trust.spur.us — request access there to get started.Does Spur have an incident response plan and a business continuity/disaster recovery plan?FAQYes. Spur maintains documented security and privacy incident response policies, with the incident response plan tested at least annually, and a Business Continuity/Disaster Recovery plan that is also tested at least annually. See trust.spur.us for the full list of published security controls.Does Spur maintain cybersecurity insurance?FAQYes. Spur maintains cybersecurity insurance to mitigate the financial impact of business disruptions. A Certificate of Insurance is available on request through trust.spur.us.Does Spur offer a Data Processing Agreement (DPA)?FAQYes. Spur's DPA covering standard data processing controls is listed on trust.spur.us — request access there, or contact your account team or support@spur.us.Does Spur perform penetration testing and vulnerability scanning?FAQYes. Spur performs penetration testing at least annually, with a remediation plan tracked to completion, and runs host-based vulnerability scans at least quarterly on all external-facing systems, with critical and high findings tracked to remediation. See trust.spur.us for the full list of published security controls.Does Spur provide security and compliance documentation?FAQYes. Security, compliance, and vendor-review documentation is available self-serve at trust.spur.us, Spur's Trust Center. Compliance questions specific to your organization that aren't covered there can go to your account team or support@spur.us.Does Spur perform background checks and require security training for employees?FAQYes. Spur performs background checks on new employees, and requires all employees to complete security awareness training within 30 days of hire and at least annually thereafter. See trust.spur.us for the full list of published security controls.Is data encrypted in transit?FAQYes. Spur uses secure data transmission protocols to encrypt confidential and sensitive data whenever it's transmitted over public networks. See trust.spur.us for the full list of published security controls.Where is Spur's infrastructure hosted, and who are your subprocessors?FAQSpur's cloud hosting platform runs on Google Cloud Platform (US-East). The current list of subprocessors is published and kept up to date at trust.spur.us.Does Spur offer free access for law enforcement?FAQNo. Spur does not offer free or discounted accounts for law enforcement or government investigative agencies. Standard commercial licensing applies — contact Sales to discuss account options.Is there a plan between Team and Pro?FAQNo — there is currently no intermediate tier between the Team and Pro plans. If Team's limits are too low but Pro is more than you need, add-on packs are available alongside your existing plan to extend usage without moving up a full tier. Contact Sales to discuss add-on options for your usage level.Can I purchase Spur through a reseller or partner?FAQYes. Spur works with resellers and partners — including value-added resellers (VARs), managed security service providers (MSSPs), and global systems integrators (GSIs) — through its partner program. Contact sales@spur.us to be connected with an authorized partner or to discuss options.Do you have an integration bounty program?FAQNot a formal one. If you develop an integration and are willing to share it with the community, we'd be happy to maintain and promote it.Does the Context API offer historical search?FAQEnterprise API subscriptions can add historical lookups to their API subscription. Contact your Spur sales rep or sales@spur.us to add this.How can I evaluate the Context API?FAQSpur does not offer a free tier for the Context API. See current monthly plan pricing at https://app.spur.us/settings/plans. If you are interested in an enterprise license, contact sales@spur.us.How do I get access to the feeds?FAQContact your Spur data point of contact or our sales team at sales@spur.us.How do I get my Context API token?FAQIf you purchased the API from our website or linked your enterprise plan to an online account, view your token at https://app.spur.us/settings/api. Otherwise, contact your Spur rep for access information.How do I make another team member an admin on our account?FAQAn existing admin on your account can request that another team member be promoted to admin. Have your current admin email support@spur.us with the user's email address — we verify the request comes from an authorized admin before updating anyone's role.How do I request a new integration?FAQContact us via our contact form (https://spur.us/contact/) and let us know what you'd like to see.Why am I asked to use a corporate email even though I did?FAQSpur requires a corporate email address to sign up, and personal or free email domains (e.g. Gmail, Yahoo) are typically blocked. If you're using what you believe is a corporate email and were still blocked, contact support@spur.us with the email address and domain you're using so we can review it.How do I set up SSO/SAML for my organization?FAQSSO is available on Enterprise plans. Spur supports Single Sign-On over SAML 2.0, including providers such as Microsoft Entra ID and Okta Workforce. An organization admin can configure and manage the connection from the app's SSO settings. For the full step-by-step setup and configuration instructions, see https://docs.spur.us/saml.Switching Between OrganizationsGuideIf your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.Are there overage charges if I exceed my API quota?FAQNo. Spur does not apply automatic overage charges. When your quota is exhausted, the API stops returning data until the allowance resets. Additional capacity requires a plan change through Sales.Can I get a refund after my subscription auto-renews?FAQYou can cancel future auto-renewal at any time from Settings → Billing — cancellation keeps your access active through the current paid period. Refunds for an already-renewed billing period aren't automatic and require review; contact support if you believe you were charged in error.
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