Plans, Support & Compliance
12 articles
Evaluation, pricing, onboarding, customer success, privacy, and contracting with Spur.
What is the best way to evaluate Spur?FAQMost organizations begin by:Do you need an NDA or trial agreement for POCs?FAQSpur doesn't require a trial agreement but is flexible—many customers want one. Spur can sign mutual NDAs and typically turns them around within a day.How often should we have business review calls?FAQSpur likes to set up quarterly business reviews to share roadmap information and conduct business reviews, with dates adjustable closer to the meeting.What does ongoing customer success support look like?FAQSpur's CSM team sets up recurring cadence meetings to review open support tickets, discuss business decisions, and go over analytics to understand the health of programs. In every cadence meeting, Spur discusses recent releases, what's currently being delivered, plus a general health check.Is implementation included in the licensing cost or separate?FAQImplementation and enablement are included as part of the service. Once customers are live, Spur provides enablement materials including walkthroughs.Does Spur offer a Data Processing Agreement (DPA)?FAQOrganizations requiring a DPA or other contractual privacy documentation should contact Spur's sales or legal team for the most current information.Does Spur provide security and compliance documentation?FAQYes. Customers can request relevant security, compliance, and vendor-review materials during procurement and onboarding.What about pricing changes at renewal?FAQAs part of a true partnership, Spur doesn't surprise customers with unplanned budget impacts.How is pricing structured?FAQPricing typically depends on factors such as:Can we purchase online subscriptions with a Purchase Order and/or bank payment?FAQPurchase-order and bank-payment options are typically available through Spur sales for commercial and enterprise purchases. Customers who need PO or wire/ACH payment should contact sales; self-serve online checkout may not support every procurement workflow.Are there plans for startups and smaller organizations?FAQSpur works with organizations of different sizes and use cases. Customers should contact the sales team to discuss available pricing and licensing options.Can we get a POC/trial to test the data?FAQYes. Spur offers three POC options:
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