Why is my API request failing with a permissions error?
Each API token has specific permissions enabled by an organization admin. If a request fails with a permissions error, an admin can review and update the token's permissions under Settings → API. For historical Context API requests specifically, a permissions error can also mean the account doesn't have the Enterprise historical-access add-on subscription enabled, separate from the token's own permission settings.
Similar questions
How frequently is Spur data updated?
The Context API reflects new intelligence in real time as it becomes available. Data feeds are updated daily, and organizations can also consume updates in real-time through streaming or feed-based workflows depending on operational requirements.
Do you have a confidence score or last seen date?
Spur operates on a "high confidence" only model to reduce the likelihood of false positives ever making it into our data. Our mentality is that our customers should trust us to decide if something is true rather than providing an arbitrary score to constantly adjust higher or lower. Every API request or Monocle session provides the latest true information for that moment in time. On-prem solutions are updated at their purchased cadence (daily or real-time). We actively purge any result that is no longer true and maintain smart age-offs to maintain the most accurate snapshot of data each day.
Can Spur enrich large volumes of IP addresses?
Yes. Organizations commonly use the Spur Context API and data feeds to enrich IP addresses at scale, enabling proxy detection, VPN identification, infrastructure classification, and geolocation analysis across large datasets.
What is the difference between online subscriptions and enterprise tiers?
Our enterprise tiers are specifically designed to provide other businesses with package offerings, robust SLAs, custom volumes, support, commercial licensing, and onboarding. Online subscriptions are designed for smaller teams with lower volume and support needs.
What formats do you offer on-prem data in?
Our API and on-prem solutions default to JSON format. Some on-prem tiers can also be downloaded in mmdb or CSV format. Please see our Exports API for examples of server-side pre-processing or filtering.