How do I make another team member an admin on our account?
Any organization admin can do this from Settings → Members. Find the person on the Members tab and change their role from Member to Admin in the Role column. If nobody in your organization has admin access, email support@spur.us; we'll verify the request before changing any roles.
Similar questions
What roles can members of my organization have?
There are two roles. Admins can manage the organization: its Organization, Members, Plans and Billing settings, and API tokens under Settings → API. Members can use Spur's products but can't open those settings or view API tokens. Admins can change anyone's role from Settings → Members.
How do I invite a team member?
Organization admins can invite people from Settings → Members. Select Invite member, enter one or more email addresses (separated by spaces or commas), choose a role and select Send. The role defaults to Admin, so choose Member for anyone who shouldn't manage members, billing or API tokens. Pending invitations appear on the Invites tab, where you can revoke one. If your plan has run out of seats, Members shows a Seat limit badge and you'll need to upgrade before inviting more people.
How do I remove someone from my organization?
Organization admins can remove a member from Settings → Members: open the menu on that person's row and select Remove. To cancel an invitation that hasn't been accepted, open the Invites tab and select Revoke. If you want to leave an organization yourself, open the menu on your own row and select Leave.
How do I verify my organization's email domain?
An organization admin can verify a domain from Settings → Organization, under Verified Domains. Add the domain, then enter an email address at that domain: Spur sends a 6-digit code to it, and entering the code verifies the domain. You can then choose how people who sign up with that domain join: No automatic enrollment (invite only), Automatic invitations (they can join at any time), or Automatic suggestions (they request to join and an admin approves them on the Requests tab in Settings → Members).
Is Spur down right now?
If the Spur app isn't loading, API calls are failing, or Monocle has stopped returning assessments, check https://status.spur.us first. It shows the live status of the web app, Context API, Data Feeds & Exports API, and Monocle Policy API, using checks that call real endpoints with real tokens, so an outage shows up there. Updates during an incident are posted on the same page, along with uptime over the last 24 hours, 7 days, 30 days, and 90 days. If everything shows as operational but something still looks broken, email support@spur.us with what you're seeing, when it started, and any error messages.
Related guides & explainers
Switching Between Organizations
If your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.
Troubleshooting Sign-in, SAML and SSO
Can't sign in to Spur? Work through the common causes: how sign-in works, corporate email checks, password resets, finding your organization, and SAML single sign-on.
Quick Search: Finding an IP, ASN, or Service Tag
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