How do I make another team member an admin on our account?
An existing admin on your account can request that another team member be promoted to admin. Have your current admin email support@spur.us with the user's email address — we verify the request comes from an authorized admin before updating anyone's role.
Similar questions
What is the best way to evaluate Spur?
Most organizations start by exploring our free community license. Enterprise evaluations are available in coordination with our sales team.
What does ongoing customer success support look like?
Spur's CSM team sets up recurring cadence meetings to review open support tickets, discuss business decisions, and go over analytics to understand the health of programs. In every cadence meeting, Spur discusses recent releases, what's currently being delivered, plus a general health check.
Does Spur offer a Data Processing Agreement (DPA)?
Organizations requiring a DPA or other contractual privacy documentation should contact Spur's sales or legal team for the most current information.
How often should we have business review calls?
Spur likes to set up quarterly business reviews to share roadmap information and conduct business reviews, with dates adjustable closer to the meeting.
Does Spur provide security and compliance documentation?
Yes. Customers can request relevant security, compliance, and vendor-review materials during procurement and onboarding.