Switching Between Organizations
If your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.
Difficulty
Beginner
No prior Spur experience needed
Time estimate
2 minutes
Typical time to complete
Prerequisites
- A Spur account that belongs to more than one organization
What you'll achieve
- Switch to the correct organization from the app
- Manage or downgrade a specific organization's subscription
Steps
- 1
Locate the Organization Switcher
In the Spur web app, look for the Organization Switcher in the upper-left corner of the interface. If your account belongs to more than one organization, it lists each one you have access to.
- 2
Select the organization you want to manage
Click the switcher and choose the organization whose settings, users, or billing you want to view. The app reloads in that organization's context, and any changes you make apply only to the selected organization.
- 3
Manage plans or settings for that organization
Once you're in the correct organization, go to Settings > Plans to view, change, or downgrade that organization's subscription. Repeat these steps any time you need to switch to a different organization.
Related FAQs & guides
How do I manage or cancel my subscription?
Manage your subscription, payment method, and invoices from Settings → Billing. To cancel, go to https://app.spur.us/settings/plans, select your current subscription, then Downgrade → Cancel Subscription — this keeps your subscription active until the end of the current billing period and prevents renewal. Enterprise accounts should contact their account manager for changes.
Is there a plan between Team and Pro?
No — there is currently no intermediate tier between the Team and Pro plans. If Team's limits are too low but Pro is more than you need, add-on packs are available alongside your existing plan to extend usage without moving up a full tier. Contact Sales to discuss add-on options for your usage level.
Does Spur offer free access for law enforcement?
No. Spur does not offer free or discounted accounts for law enforcement or government investigative agencies. Standard commercial licensing applies — contact Sales to discuss account options.
How do I make another team member an admin on our account?
An existing admin on your account can request that another team member be promoted to admin. Have your current admin email support@spur.us with the user's email address — we verify the request comes from an authorized admin before updating anyone's role.
How do I set up SSO/SAML for my organization?
SSO is available on Enterprise plans. Spur supports Single Sign-On over SAML 2.0, including providers such as Microsoft Entra ID and Okta Workforce. An organization admin can configure and manage the connection from the app's SSO settings. For the full step-by-step setup and configuration instructions, see https://docs.spur.us/saml.
Are there overage charges if I exceed my API quota?
No. Spur does not apply automatic overage charges. When your quota is exhausted, the API stops returning data until the allowance resets. Additional capacity requires a plan change through Sales.