How often should we have business review calls?
Spur likes to set up quarterly business reviews to share roadmap information and conduct business reviews, with dates adjustable closer to the meeting.
Similar questions
Can we get a POC/trial to test the data?
Yes. Spur offers three POC options: enriching a customer's list of time/date-stamped IPs (preferably under 1 million rows from recent months), providing feed files for specific days to evaluate against logs, or a temporary API access token (typically two weeks) for testing the integration, with check-ins at the start, midpoint, and wrap-up.
Are there plans for startups and smaller organizations?
Spur works with organizations of different sizes and use cases. Customers should contact the sales team to discuss available pricing and licensing options.
Can we purchase online subscriptions with a Purchase Order and/or bank payment?
Purchase-order and bank-payment options are typically available through Spur sales for commercial and enterprise purchases. Customers who need PO or wire/ACH payment should contact sales; self-serve online checkout may not support every procurement workflow.
What does ongoing customer success support look like?
Spur's CSM team sets up recurring cadence meetings to review open support tickets, discuss business decisions, and go over analytics to understand the health of programs. In every cadence meeting, Spur discusses recent releases, what's currently being delivered, plus a general health check.
What is the best way to evaluate Spur?
Most organizations start by exploring our free community license. Enterprise evaluations are available in coordination with our sales team.
Related guides & explainers
Troubleshooting Sign-in, SAML and SSO
Can't sign in to Spur? Work through the common causes: how sign-in works, corporate email checks, password resets, finding your organization, and SAML single sign-on.
Switching Between Organizations
If your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.
What "Client Proxies" Means in Spur Data
"Client Proxies" in Spur data describes proxy-network activity Spur observed coming from an IP — it does not mean the IP is owned or operated by the listed provider.
How Spur IP Classifications Work: Observed Behavior, Not IP Ownership
Spur classifications describe what was observed happening on an IP during a given window, not who owns the IP or ASN — a key distinction when investigating a classification that looks wrong.