What does ongoing customer success support look like?
Spur's CSM team sets up recurring cadence meetings to review open support tickets, discuss business decisions, and go over analytics to understand the health of programs. In every cadence meeting, Spur discusses recent releases, what's currently being delivered, plus a general health check.
Similar questions
Can we get a POC/trial to test the data?
Yes. Spur offers three POC options:
Are there plans for startups and smaller organizations?
Spur works with organizations of different sizes and use cases. Customers should contact the sales team to discuss available pricing and licensing options.
Can we purchase online subscriptions with a Purchase Order and/or bank payment?
Purchase-order and bank-payment options are typically available through Spur sales for commercial and enterprise purchases. Customers who need PO or wire/ACH payment should contact sales; self-serve online checkout may not support every procurement workflow.
How often should we have business review calls?
Spur likes to set up quarterly business reviews to share roadmap information and conduct business reviews, with dates adjustable closer to the meeting.
Does Spur offer a Data Processing Agreement (DPA)?
Organizations requiring a DPA or other contractual privacy documentation should contact Spur's sales or legal team for the most current information.