Are there overage charges if I exceed my API quota?
No. Spur does not apply automatic overage charges. When your quota is exhausted, the API stops returning data until the allowance resets. Additional capacity requires a plan change through Sales.
Similar questions
When does my API quota reset?
Reset timing is tied to your account's billing cycle, established when you subscribed. It cannot be manually adjusted.
Where can I see my Context API usage and quota?
Open Context API in the Spur app. The dashboard shows Queries Used against your quota, when the current billing period ends, and Queries Today, your daily average and your peak day, with a chart of daily usage. Your quota resets with your billing cycle, and Spur doesn't charge overages: when the quota is used up, the API stops returning data until it resets.
Why can't I create an API token?
Token creation requires an eligible plan and organization admin permissions. If you're an admin but don't see the option to create a token, your current plan may not include self-service token management — check your plan under Settings → Billing or contact Sales about upgrading. Logging out and back in won't resolve a plan-related limitation.
Does Spur offer free access for law enforcement?
No. Spur does not offer free or discounted accounts for law enforcement or government investigative agencies. Standard commercial licensing applies — contact Sales to discuss account options.
Is there a plan between Team and Pro?
No — there is currently no intermediate tier between the Team and Pro plans. If Team's limits are too low but Pro is more than you need, add-on packs are available alongside your existing plan to extend usage without moving up a full tier. Contact Sales to discuss add-on options for your usage level.
Related guides & explainers
Switching Between Organizations
If your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.
Troubleshooting Sign-in, SAML and SSO
Can't sign in to Spur? Work through the common causes: how sign-in works, corporate email checks, password resets, finding your organization, and SAML single sign-on.
What "Client Proxies" Means in Spur Data
"Client Proxies" in Spur data describes proxy-network activity Spur observed coming from an IP — it does not mean the IP is owned or operated by the listed provider.
How Spur IP Classifications Work: Observed Behavior, Not IP Ownership
Spur classifications describe what was observed happening on an IP during a given window, not who owns the IP or ASN — a key distinction when investigating a classification that looks wrong.