When does my API quota reset?
Reset timing is tied to your account's billing cycle, established when you subscribed. It cannot be manually adjusted.
Similar questions
Are there overage charges if I exceed my API quota?
No. Spur does not apply automatic overage charges. When your quota is exhausted, the API stops returning data until the allowance resets. Additional capacity requires a plan change through Sales.
Does Spur offer free access for law enforcement?
No. Spur does not offer free or discounted accounts for law enforcement or government investigative agencies. Standard commercial licensing applies — contact Sales to discuss account options.
How do I manage or cancel my subscription?
Manage your subscription, payment method, and invoices from Settings → Billing. To cancel, go to https://app.spur.us/settings/plans, select your current subscription, then Downgrade → Cancel Subscription — this keeps your subscription active until the end of the current billing period and prevents renewal. Enterprise accounts should contact their account manager for changes.
Can I get a refund after my subscription auto-renews?
You can cancel future auto-renewal at any time from Settings → Billing — cancellation keeps your access active through the current paid period. Refunds for an already-renewed billing period aren't automatic and require review; contact support if you believe you were charged in error.
Do you offer promotional, educational, or nonprofit discounts?
No. Spur does not offer discounts for promotional, educational, or charitable purposes on paid tiers.
Related guides & explainers
Switching Between Organizations
If your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.
What "Client Proxies" Means in Spur Data
"Client Proxies" in Spur data describes proxy-network activity Spur observed coming from an IP — it does not mean the IP is owned or operated by the listed provider.
How Spur IP Classifications Work: Observed Behavior, Not IP Ownership
Spur classifications describe what was observed happening on an IP during a given window, not who owns the IP or ASN — a key distinction when investigating a classification that looks wrong.
Why Residential Proxy Classifications Can Appear on Legitimate Infrastructure
Residential proxy networks recruit real consumer devices to relay traffic, so a legitimate ISP's own IP ranges can show a residential-proxy classification without the ISP's knowledge or involvement.