I can't find my organization or my invitation isn't working — what should I do?
If you signed up directly instead of via an invite, you may have created a separate personal organization rather than joining your employer's. Ask your organization's admin to invite you to the correct organization using the email address you'll sign in with, and make sure you're signed out of any other Spur sessions before opening the invitation link. If the invitation link has expired, ask your admin to reissue it. Contact support if the issue persists after a fresh invitation.
Similar questions
How do I invite a team member?
Organization admins can invite people from Settings → Members. Select Invite member, enter one or more email addresses (separated by spaces or commas), choose a role and select Send. The role defaults to Admin, so choose Member for anyone who shouldn't manage members, billing or API tokens. Pending invitations appear on the Invites tab, where you can revoke one. If your plan has run out of seats, Members shows a Seat limit badge and you'll need to upgrade before inviting more people.
Why was my account banned for automated or scripted use?
The web portal is intended for manual, interactive use. Accounts that exceed the automated query rate limit (30 queries per minute) are automatically flagged and access is temporarily suspended. If you need repeatable or higher-volume automated access, use the API instead — contact Sales about an appropriate plan. To request reinstatement, contact support.
Is Spur down right now?
If the Spur app isn't loading, API calls are failing, or Monocle has stopped returning assessments, check https://status.spur.us first. It shows the live status of the web app, Context API, Data Feeds & Exports API, and Monocle Policy API, using checks that call real endpoints with real tokens, so an outage shows up there. Updates during an incident are posted on the same page, along with uptime over the last 24 hours, 7 days, 30 days, and 90 days. If everything shows as operational but something still looks broken, email support@spur.us with what you're seeing, when it started, and any error messages.
How do I verify my organization's email domain?
An organization admin can verify a domain from Settings → Organization, under Verified Domains. Add the domain, then enter an email address at that domain: Spur sends a 6-digit code to it, and entering the code verifies the domain. You can then choose how people who sign up with that domain join: No automatic enrollment (invite only), Automatic invitations (they can join at any time), or Automatic suggestions (they request to join and an admin approves them on the Requests tab in Settings → Members).
How do I make another team member an admin on our account?
Any organization admin can do this from Settings → Members. Find the person on the Members tab and change their role from Member to Admin in the Role column. If nobody in your organization has admin access, email support@spur.us; we'll verify the request before changing any roles.
Related guides & explainers
Troubleshooting Sign-in, SAML and SSO
Can't sign in to Spur? Work through the common causes: how sign-in works, corporate email checks, password resets, finding your organization, and SAML single sign-on.
Switching Between Organizations
If your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.
Why the Organization Field Isn't Available the Same Way Across Spur's Data Feeds
The Context API's per-IP organization field isn't guaranteed in every data feed. Each feed has a different schema and covers a different slice of IP space, so field availability varies by feed.
Quick Search: Finding an IP, ASN, or Service Tag
Use quick search to jump straight to any IP, ASN or service tag, a Monocle app, or a main area of the app, from anywhere, without navigating through menus.