Why was my account banned for automated or scripted use?
The web portal is intended for manual, interactive use. Accounts that exceed the automated query rate limit (30 queries per minute) are automatically flagged and access is temporarily suspended. If you need repeatable or higher-volume automated access, use the API instead — contact Sales about an appropriate plan. To request reinstatement, contact support.
Similar questions
Can we purchase online subscriptions with a Purchase Order and/or bank payment?
Purchase-order and bank-payment options are typically available through Spur sales for commercial and enterprise purchases. Customers who need PO or wire/ACH payment should contact sales; self-serve online checkout may not support every procurement workflow.
How do fraudsters use VPNs and residential proxies when creating fake accounts?
Fraudsters use anonymization services to make account creation activity appear to originate from many different users and locations. VPNs, residential proxies, and mobile proxies enable attackers to distribute activity across large IP pools, making automated signups more difficult to detect using traditional controls.
Why are residential proxies commonly used by bots and automation frameworks?
Residential proxies help automation traffic blend into legitimate consumer traffic by routing requests through real ISP-assigned IP addresses. This makes automated activity more difficult to identify using traditional bot detection techniques that rely heavily on datacenter identification or IP reputation.
Does Spur offer a Data Processing Agreement (DPA)?
Organizations requiring a DPA or other contractual privacy documentation should contact Spur's sales or legal team for the most current information.
Are there plans for startups and smaller organizations?
Spur works with organizations of different sizes and use cases. Customers should contact the sales team to discuss available pricing and licensing options.