Why was my account banned for automated or scripted use?
The web portal is intended for manual, interactive use. Accounts that exceed the automated query rate limit (30 queries per minute) are automatically flagged and access is temporarily suspended. If you need repeatable or higher-volume automated access, use the API instead — contact Sales about an appropriate plan. To request reinstatement, contact support.
Similar questions
How do I delete my account?
Contact Spur support at support@spur.us to request account deletion. Deletion is permanent.
I can't find my organization or my invitation isn't working — what should I do?
If you signed up directly instead of via an invite, you may have created a separate personal organization rather than joining your employer's. Ask your organization's admin to invite you to the correct organization using the email address you'll sign in with, and make sure you're signed out of any other Spur sessions before opening the invitation link. If the invitation link has expired, ask your admin to reissue it. Contact support if the issue persists after a fresh invitation.
How do I invite a team member?
Organization admins can invite people from Settings → Members. Select Invite member, enter one or more email addresses (separated by spaces or commas), choose a role and select Send. The role defaults to Admin, so choose Member for anyone who shouldn't manage members, billing or API tokens. Pending invitations appear on the Invites tab, where you can revoke one. If your plan has run out of seats, Members shows a Seat limit badge and you'll need to upgrade before inviting more people.
Does Spur offer a Data Processing Agreement (DPA)?
Yes. Spur's DPA covering standard data processing controls is listed on trust.spur.us — request access there, or contact your account team or support@spur.us.
Does Spur offer free access for law enforcement?
No. Spur does not offer free or discounted accounts for law enforcement or government investigative agencies. Standard commercial licensing applies — contact Sales to discuss account options.
Related guides & explainers
Switching Between Organizations
If your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.
Troubleshooting Sign-in, SAML and SSO
Can't sign in to Spur? Work through the common causes: how sign-in works, corporate email checks, password resets, finding your organization, and SAML single sign-on.
How Spur IP Classifications Work: Observed Behavior, Not IP Ownership
Spur classifications describe what was observed happening on an IP during a given window, not who owns the IP or ASN — a key distinction when investigating a classification that looks wrong.
Why the Organization Field Isn't Available the Same Way Across Spur's Data Feeds
The Context API's per-IP organization field isn't guaranteed in every data feed. Each feed has a different schema and covers a different slice of IP space, so field availability varies by feed.