How do I delete my account?
Contact Spur support at support@spur.us to request account deletion. Deletion is permanent.
Similar questions
Why was my account banned for automated or scripted use?
The web portal is intended for manual, interactive use. Accounts that exceed the automated query rate limit (30 queries per minute) are automatically flagged and access is temporarily suspended. If you need repeatable or higher-volume automated access, use the API instead — contact Sales about an appropriate plan. To request reinstatement, contact support.
Does Spur offer a Data Processing Agreement (DPA)?
Yes. Spur's DPA covering standard data processing controls is listed on trust.spur.us — request access there, or contact your account team or support@spur.us.
I can't find my organization or my invitation isn't working — what should I do?
If you signed up directly instead of via an invite, you may have created a separate personal organization rather than joining your employer's. Ask your organization's admin to invite you to the correct organization using the email address you'll sign in with, and make sure you're signed out of any other Spur sessions before opening the invitation link. If the invitation link has expired, ask your admin to reissue it. Contact support if the issue persists after a fresh invitation.
Is Spur down right now?
If the Spur app isn't loading, API calls are failing, or Monocle has stopped returning assessments, check https://status.spur.us first. It shows the live status of the web app, Context API, Data Feeds & Exports API, and Monocle Policy API, using checks that call real endpoints with real tokens, so an outage shows up there. Updates during an incident are posted on the same page, along with uptime over the last 24 hours, 7 days, 30 days, and 90 days. If everything shows as operational but something still looks broken, email support@spur.us with what you're seeing, when it started, and any error messages.
How do I make another team member an admin on our account?
Any organization admin can do this from Settings → Members. Find the person on the Members tab and change their role from Member to Admin in the Role column. If nobody in your organization has admin access, email support@spur.us; we'll verify the request before changing any roles.
Related guides & explainers
Switching Between Organizations
If your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.
Troubleshooting Sign-in, SAML and SSO
Can't sign in to Spur? Work through the common causes: how sign-in works, corporate email checks, password resets, finding your organization, and SAML single sign-on.
What "Client Proxies" Means in Spur Data
"Client Proxies" in Spur data describes proxy-network activity Spur observed coming from an IP — it does not mean the IP is owned or operated by the listed provider.
How Spur IP Classifications Work: Observed Behavior, Not IP Ownership
Spur classifications describe what was observed happening on an IP during a given window, not who owns the IP or ASN — a key distinction when investigating a classification that looks wrong.