How do I delete my account?
Contact Spur support at support@spur.us to request account deletion. Deletion is permanent.
Similar questions
Why was my account banned for automated or scripted use?
The web portal is intended for manual, interactive use. Accounts that exceed the automated query rate limit (30 queries per minute) are automatically flagged and access is temporarily suspended. If you need repeatable or higher-volume automated access, use the API instead — contact Sales about an appropriate plan. To request reinstatement, contact support.
Does Spur offer a Data Processing Agreement (DPA)?
Yes. Spur's DPA covering standard data processing controls is listed on trust.spur.us — request access there, or contact your account team or support@spur.us.
I can't find my organization or my invitation isn't working — what should I do?
If you signed up directly instead of via an invite, you may have created a separate personal organization rather than joining your employer's. Ask your organization's admin to invite you to the correct organization using the email address you'll sign in with, and make sure you're signed out of any other Spur sessions before opening the invitation link. If the invitation link has expired, ask your admin to reissue it. Contact support if the issue persists after a fresh invitation.
How do I make another team member an admin on our account?
An existing admin on your account can request that another team member be promoted to admin. Have your current admin email support@spur.us with the user's email address — we verify the request comes from an authorized admin before updating anyone's role.
Does Spur provide security and compliance documentation?
Yes. Security, compliance, and vendor-review documentation is available self-serve at trust.spur.us, Spur's Trust Center. Compliance questions specific to your organization that aren't covered there can go to your account team or support@spur.us.
Related guides & explainers
Switching Between Organizations
If your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.
What "Client Proxies" Means in Spur Data
"Client Proxies" in Spur data describes proxy-network activity Spur observed coming from an IP — it does not mean the IP is owned or operated by the listed provider.
How Spur IP Classifications Work: Observed Behavior, Not IP Ownership
Spur classifications describe what was observed happening on an IP during a given window, not who owns the IP or ASN — a key distinction when investigating a classification that looks wrong.
Why Residential Proxy Classifications Can Appear on Legitimate Infrastructure
Residential proxy networks recruit real consumer devices to relay traffic, so a legitimate ISP's own IP ranges can show a residential-proxy classification without the ISP's knowledge or involvement.