Can I get a refund after my subscription auto-renews?
You can cancel future auto-renewal at any time from Settings → Billing — cancellation keeps your access active through the current paid period. Refunds for an already-renewed billing period aren't automatic and require review; contact support if you believe you were charged in error.
Similar questions
Can we purchase online subscriptions with a Purchase Order and/or bank payment?
Purchase-order and bank-payment options are typically available through Spur sales for commercial and enterprise purchases. Customers who need PO or wire/ACH payment should contact sales; self-serve online checkout may not support every procurement workflow.
What does ongoing customer success support look like?
Spur's CSM team sets up recurring cadence meetings to review open support tickets, discuss business decisions, and go over analytics to understand the health of programs. In every cadence meeting, Spur discusses recent releases, what's currently being delivered, plus a general health check.
Does Spur offer a Data Processing Agreement (DPA)?
Organizations requiring a DPA or other contractual privacy documentation should contact Spur's sales or legal team for the most current information.
Do you need an NDA or trial agreement for POCs?
Spur doesn't require a trial agreement but is flexible—many customers want one. Spur can sign mutual NDAs and typically turns them around within a day.
How often should we have business review calls?
Spur likes to set up quarterly business reviews to share roadmap information and conduct business reviews, with dates adjustable closer to the meeting.