What happens if my subscription lapses after a failed payment?
You have seven days to update your payment method before a subscription expires. If the subscription fully lapses, the previous invoice can't be retried and a new subscription must be created at current pricing — a previous rate can't be reinstated. Update your payment method promptly in Settings → Billing to avoid a lapse.
Similar questions
How often should we have business review calls?
Spur likes to set up quarterly business reviews to share roadmap information and conduct business reviews, with dates adjustable closer to the meeting.
Does Spur offer a Data Processing Agreement (DPA)?
Organizations requiring a DPA or other contractual privacy documentation should contact Spur's sales or legal team for the most current information.
What about pricing changes at renewal?
As part of a true partnership, Spur doesn't surprise customers with unplanned budget impacts.
How is pricing structured?
Pricing typically depends on factors such as:
Can we purchase online subscriptions with a Purchase Order and/or bank payment?
Purchase-order and bank-payment options are typically available through Spur sales for commercial and enterprise purchases. Customers who need PO or wire/ACH payment should contact sales; self-serve online checkout may not support every procurement workflow.