Why am I asked to use a corporate email even though I did?
Spur requires a corporate email address to sign up, and personal or free email domains (e.g. Gmail, Yahoo) are typically blocked. If you're using what you believe is a corporate email and were still blocked, contact support@spur.us with the email address and domain you're using so we can review it.
Similar questions
How do I verify my organization's email domain?
An organization admin can verify a domain from Settings → Organization, under Verified Domains. Add the domain, then enter an email address at that domain: Spur sends a 6-digit code to it, and entering the code verifies the domain. You can then choose how people who sign up with that domain join: No automatic enrollment (invite only), Automatic invitations (they can join at any time), or Automatic suggestions (they request to join and an admin approves them on the Requests tab in Settings → Members).
Can I get a refund after my subscription auto-renews?
You can cancel future auto-renewal at any time from Settings → Billing — cancellation keeps your access active through the current paid period. Refunds for an already-renewed billing period aren't automatic and require review; contact support if you believe you were charged in error.
I can't find my organization or my invitation isn't working — what should I do?
If you signed up directly instead of via an invite, you may have created a separate personal organization rather than joining your employer's. Ask your organization's admin to invite you to the correct organization using the email address you'll sign in with, and make sure you're signed out of any other Spur sessions before opening the invitation link. If the invitation link has expired, ask your admin to reissue it. Contact support if the issue persists after a fresh invitation.
Is Spur down right now?
If the Spur app isn't loading, API calls are failing, or Monocle has stopped returning assessments, check https://status.spur.us first. It shows the live status of the web app, Context API, Data Feeds & Exports API, and Monocle Policy API, using checks that call real endpoints with real tokens, so an outage shows up there. Updates during an incident are posted on the same page, along with uptime over the last 24 hours, 7 days, 30 days, and 90 days. If everything shows as operational but something still looks broken, email support@spur.us with what you're seeing, when it started, and any error messages.
Why was my account banned for automated or scripted use?
The web portal is intended for manual, interactive use. Accounts that exceed the automated query rate limit (30 queries per minute) are automatically flagged and access is temporarily suspended. If you need repeatable or higher-volume automated access, use the API instead — contact Sales about an appropriate plan. To request reinstatement, contact support.
Related guides & explainers
Troubleshooting Sign-in, SAML and SSO
Can't sign in to Spur? Work through the common causes: how sign-in works, corporate email checks, password resets, finding your organization, and SAML single sign-on.
Switching Between Organizations
If your account belongs to more than one Spur organization, use the Organization Switcher to move between them and manage each organization's plan and settings separately.
Why Residential Proxy Classifications Can Appear on Legitimate Infrastructure
Residential proxy networks recruit real consumer devices to relay traffic, so a legitimate ISP's own IP ranges can show a residential-proxy classification without the ISP's knowledge or involvement.
What "Client Proxies" Means in Spur Data
"Client Proxies" in Spur data describes proxy-network activity Spur observed coming from an IP — it does not mean the IP is owned or operated by the listed provider.