Why am I asked to use a corporate email even though I did?
Spur requires a corporate email address to sign up, and personal or free email domains (e.g. Gmail, Yahoo) are typically blocked. If you're using what you believe is a corporate email and were still blocked, contact support@spur.us with the email address and domain you're using so we can review it.
Similar questions
Can we purchase online subscriptions with a Purchase Order and/or bank payment?
Purchase-order and bank-payment options are typically available through Spur sales for commercial and enterprise purchases. Customers who need PO or wire/ACH payment should contact sales; self-serve online checkout may not support every procurement workflow.
Do you need an NDA or trial agreement for POCs?
Spur doesn't require a trial agreement but is flexible—many customers want one. Spur can sign mutual NDAs and typically turns them around within a day.
What does ongoing customer success support look like?
Spur's CSM team sets up recurring cadence meetings to review open support tickets, discuss business decisions, and go over analytics to understand the health of programs. In every cadence meeting, Spur discusses recent releases, what's currently being delivered, plus a general health check.
What is the best way to evaluate Spur?
Most organizations start by exploring our free community license. Enterprise evaluations are available in coordination with our sales team.
How often should we have business review calls?
Spur likes to set up quarterly business reviews to share roadmap information and conduct business reviews, with dates adjustable closer to the meeting.